Add O365 MX Records using cPanel’s Zone Editor

This guide will explain how to add Microsoft MX records in cPanels Zone Editor, there should only be one set of MX records, so any other MX records should be deleted before starting this guide

The MX records decide where emails are delivered to and will be provided by either a hosting or email provider. This example adds Microsofts MX records into DNS on cPanel’s Zone Editor

TL;DR MX records can be added in cPanel via cPanel > Zone Editor > Manage > Add MX Record > Save Record


To complete this will require having a cPanel account and having the correct MX records to add into DNS. This guide is for Microsoft MX records where there is only one MX record, to get this working it is important to note the MX record will be provided by Microsoft

How to add Microsoft O365 MX records into DNS using cPanels Zone Editor

Step-by-Step Guide

1/ Search for Zone Editor

In cPanel search for ‘Zone Editor’ in the top right search bar and click on Zone Editor from the search results

2/ Click on Manage

The Zone Editor will show all domains inside the cPanel account, locate the Domain requiring the MX record adding and click Manage on the right hand side

3/ Add MX Records

In the Zone Editor there is dropdown menu next to the Add Record option, click the dropdown arrow and select ‘MX’ Record from the list of options

4/ Add MX Record Details

Next add the MX record details, in the Name section add the primary domain with a full stop (Tip: copy & paste this from another entry), set the TTL to 3600, the priority to 0 and finally the MX Record destination provided my Microsoft. Follow by clicking Save All Records

5/ Cpanel Confirmation

cPanel will confirm that the MX records have been successfully added. It is advisable to wait up to 72 hours to allow for DNS Propagation before testing

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All emails for the domain will now be delivered to Microsoft as the MX Records decide where emails are delivered and there should only be one set of MX Records